We offer the option to customize your Burju Shoes to your liking. This is ideal for weddings, proms, special occasions, or if you just want something unique to stand out in the crowd.
What are REGULAR CUSTOM MADE TO ORDER SHOES?
These are customisations available on our website. You can return and exchange them. It usually takes 3-5 weeks to produce them. If while in production, you decide to change your order, there is a change fee of $29.
What are SPECIAL CUSTOM SHOES?
Special custom shoes refer to a style that is not found on the options we offer. For example, you want the La Alemana style to have the fabric you love on Sierralynn. Also, if while in production, you decide to change your order, there is a change fee of $29.
Terms and Conditions for Special Custom Shoes:
There are NO returns or exchanges on special custom ordered shoes so please be sure of your size, heel and color selections. See our sizing resources in the links below to make sure you are making the correct selections. If you are unsure about your size and heel choices we recommend you order from our stock if you want the option to return or exchange in case of wrong sizing.
What can you customize?
Heel - We offer a variety of heel options that you can custom order. See the heels and heights on the chart below. For Size 11US-15US, the lowest heel height we can make is 3.5inch.
Color - You can select a different color than what we offer for your Burju Shoes. Please check the products on our website to see all the different colors you can select. If you want a color that is not shown on our website you can email us to see if we have a specific color that you are looking for.
Material - In some cases you can request a different material. Not all styles work in all materials so this would need to be approved before we can actually confirm. Please email your request and we will let you know if it is possible.
When you are ready to order..
First, go to our website (burjushoes.com), find the closest description of the shoe you want with the heel height, heel style, sole, color, and size. Select that shoe, put it in your cart and then in the "Other Comments" field in your cart, put a note that describes exactly what you need customized.
Put your request on the "ORDER COMMENTS" field, as shown below:
Additional points to remember in ordering your special custom shoes:
- Special custom shoes are priced regular. If the shoes you chose are CLEARANCE/ON-SALE items, the price will be reverted to the shoes' original price, not the discounted price.
- Please do not apply a discount coupon at check out, or we will still email you for the remaining payment.
- If we require additional payment in order to fulfill the request, we will inform you.
- Please include on your note the style that you are pertaining to when you are choosing the color or material.
- All miscellaneous parts of the shoes are made and applied following the color of closest material that to the part. For example, the material where the shoelaces are is nude, we'll use nude or the closest color available at the factory like cream or beige. We may also follow the shoes' design - like Rude Boy style, where the zipper is pink and the fabric is black. Please make sure to include this in your request and all other special features to ensure that they will be done.
- All special custom orders usually take 3-4 or at times 5 weeks to produce.
- Loretta, Leyla, Linked, Crystallina and Loraina and some styles cannot be customized
- For Size 11US-15US, the lowest heel height we can make is 3.5inch.
- Please understand that if you order a special custom shoe, with a regularly stocked item they will both be shipped at the same time ( when the special custom shoe arrives ). There is absolutely no splitting of orders. If you need anything else shipped before the time frame for custom orders, we recommend ordering your custom items separately.
- Some customizations are not possible, we'll inform you as soon as we receive a message from our factory about it.
For more information on shipping timelines please visit this link:
To help you with SIZING, please read the article on this link:
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