Order Processing and Delivery

ORDER PROCESSING

We do our best to ship orders in as early as 12 hours or 12 noon the next day. Depending on the bulk of order, it can also take 1-2 business days. We do not ship on weekends. If you order on Friday, your items will be shipped on Monday. If you need your shoes sooner, please contact us right away at [e-mail]. Also, if you need to change your order, please make sure to inform us before 12 noon next day (of when you placed your order). If it's an international order (made to order), we have a limited time frame to change the order because we use a freight forwarder.

When an order is already shipped, we cannot change it anymore. For exchanges/returns, please check this link:

https://burjushoes.zendesk.com/hc/en-us/articles/360014123952-How-to-Return-or-Exchange-your-Items

There is absolutely no splitting of orders. If you order a style/size that is not available or custom shoes, production usually takes 4-6 weeks depending on the style. Shoes from our Burju Basics Collection shoes can take 6-8 weeks to produce.

Please do not include any custom shoe or unavailable item to your order if you need your order shipped right away.

SHIPPING METHODS

US ORDERS,

We ship via USPS. Once your order is shipped, delivery usually take 1-5 business days. If you need them sooner, please contact [e-mail] for express shipping options and costs.

INTERNATIONAL ORDERS

For available items, processing may take longer (usually 1-7 days) because we will use a freight forwarder, and arrange and pay the customs/tax for you. Delivery usually takes 7-14 business.

For made to order shoes, we will also use a freight forwarder. Orders are usually delivered in 4-6 weeks.

Parcels are subject to customs inspection and may take longer to arrive than on the stated delivery date. If your items are sent back to us as unclaimed/abandoned, we will require an additional shipping fee to reship them. If you haven’t received your package in 14 days and there is no current update on your tracking number, please visit or contact your local post office to find out the status of your package to avoid them from being sent back. As the recipient of a package with products ordered from an international company, you are required to monitor your package via your country’s local post tracking website or the courier used.

Please monitor your package, depending on the courier used through the links below:

4PX Global Express http://track.4px.com/#/

USPS https://www.usps.com/

ORDER STATUSES

• AWAITING FULFILMENT/AWAITING SHIPMENT
  • AVAILABLE REGULAR STYLES- Will be shipped in 1-2 business days.
  • UNAVAILABLE REGULAR STYLES- Will be backordered and takes 4-6 weeks to produce, styles from our Burju Basics Collection can take 6-8 weeks to produce.
  • CUSTOM MADE TO ORDER STYLES- Will be produced in 4-6 weeks.
• PENDING- Payment didn’t go through, please contact us and your bank/Paypal/Amazon/Apple pay or Klarna.
• SHIPPED- Shipped, your order will arrive in 2-5 business days for US. And 7-14 days for international orders barring customs delay. 
• CANCELLED- Your order was cancelled. 

IF YOU WANT TO CHANGE YOUR ORDER, PLEASE REFER TO THIS LINK:

https://burjushoes.zendesk.com/hc/en-us/articles/115001930243-Need-to-Change-Add-Remove-anything-on-Your-Order-Email-Us-