Order Processing and Delivery

ORDER PROCESSING

It usually takes 1-2 business days for us to process your order. We do not ship on weekends. If you order on Friday, your items will be shipped on Monday. If you need your shoes sooner, please contact us.

There is absolutely no splitting of order. If you order a style/size that is not available or custom shoes, production usually takes 3-4 weeks. Basic Burju shoes can take 6-8 weeks to produce.

Please do not include any custom shoe or unavailable item to your order if you need your order shipped right away.

SHIPPING METHODS

FOR US ORDERS,

We ship via USPS. Once your order is shipped, delivery usually take 1-5 business days. If you need them sooner, please choose express which is 1-2 business days.

FOR INTERNATIONAL ORDERS, including Mexico and Puerto Rico

We ship via USPS which becomes your local post office when the package gets to your country. Once your order is shipped, it usually takes 7-14 days barring customs delay. If you haven’t received your package in 14 days and there is no current update on your tracking number, please visit or contact your local post office to know that status of your package to avoid them from being sent back. Please monitor your package via USPS’s website (http://usps.com) and your country’s local post tracking website. If you are items are sent back to us as unclaimed/abandoned, we will require an additional shipping fee to reship them.

FOR SELECT COUNTRIES,

We offer a parcel forwarder called Webinterpret. This feature offers cheaper shipping costs, but you may check our regular options too and decide based on your shipping needs. When you choose this option, your package will be sent to a hub here in the US before they are delivered to you. We will provide you a tracking number and link where to track your package.

For modifications in the shipping method the order needs to be cancelled, refunds takes 7 business days to complete and post on your account. 

*** Please note that we do not include VAT/Customs Fees on any order/shipping as this varies per country.

ORDER STATUSES

• AWAITING FULFILLMENT/AWATING SHIPMENT
  • AVAILABLE REGULAR STYLES- Will be shipped in 1-2 business days.
  • UNAVAILABLE REGULAR STYLES- Will be backordered and takes 3-4 weeks to produce, basic burg shoes can take 6-8 weeks to produce.
  • CUSTOM MADE TO ORDER STYLES- Will be produced in 3-4 weeks.
• PENDING- Payment didn’t go through, please contact us and your bank/paypal/amazon/apple pay.
• SHIPPED- Shipped, your order will arrive in 1-3 business days for US. And 7-14 days for international orders barring customs delay.
• CANCELLED- Your order was cancelled.