Order Processing and Delivery for US Orders

We offer FREE SHIPPING for orders above $150. For orders below $150, the shipping fee is $9.99.

For Contigious US:

Made-to-Order Items

• Orders are sent right away to the factory so please make sure to check your items and address before placing your order. Production and delivery takes around 3-6 weeks, depending on the style. NO alterations can be made once order is in production.
• If ordered with in- stock or available item(s), all items will be considered made to order and shipped from the factory, except for Turkish and Basic Burju styles and miscellaneous items. Delivery will follow the made-to-order timeline.

In-stock Items

We do our best to ship orders within 24 business hours so please make sure to check your items and address before placing your order. Depending on the bulk of order, 

• Regular Shipping: Order processing takes 24-48 business hours. Delivery takes 3-5 days depending on our carrier's bulk.
• Express Shipping: Order processing takes 24-48 business hours. Delivery takes 1-2 days

For Non-Contigious US

Shipping to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and American Samoa generally takes longer than shipping to the contiguous United States because of their geographical location, often requiring additional air or sea transport, which can extend delivery times (especially for made to order shoes - can take 20-30 business days.

If you need your shoes sooner than the above timelines, please contact us right away at [e-mail] - a rush processing fee charged by our forwarder ($15) and express shipping fee (depends on the weight and location) will be charged. Order earlier to avoid these fees.

We usually ship via USPS, and sometimes Fedex or UPS. Once your order is shipped, delivery usually take 3-5 business days. If you need them sooner, please choose express. If you need your shoes overnight, we cannot guarantee it, but please put it in your order note. A rush processing fee ($15) will also be charged if the order will be processed the same business day. The cut off of processing is 11AM.

Please monitor your package, depending on the courier used through the links below:

USPS https://www.usps.com/

4PX Global Express http://track.4px.com/#/

CNE Express https://www.cne.com/English/  

ORDER STATUSES

• AWAITING FULFILMENT/AWAITING SHIPMENT/AWAITING PICK UP
• AVAILABLE REGULAR STYLES- Will be shipped in 1-2 business days.
• UNAVAILABLE REGULAR STYLES- Will be backordered and takes 4-6 weeks to produce, styles from our Burju Basics Collection can take 6-8 weeks to produce.
• CUSTOM MADE TO ORDER STYLES- Will be produced in 4-6 weeks.
• PENDING
• Payment didn’t go through, please contact us and your bank/Paypal/Amazon/Apple pay or Klarna.
• There's an issue with your order
• SHIPPED- Shipped, your order will arrive in 2-5 business days for US. And 7-14 days for international orders barring customs delay. 
• CANCELLED- Your order was cancelled. 
• COMPLETED- this means that your order may be:
• Payment is complete, or
• Delivered