"I'm very happy about the support. Saharra was very quick and friendly to me and I got a very good and quick service regarding my exchange of the shoes. I will recommend Burju to all my dancing friends. The shoes are very beautiful."
"Replied back with no delay and easy return."
"Very fast and convenient customer service and refund/exchange."
Does your Burju pair not fit the way you want it to?
Don’t worry for a minute, you can return it, or resell it!
Your item will be approved for return if…
- It is unworn and free from any and all damage, including, for shoes, any markings on the sole.
- The shoe bag is included and not damaged.
To ensure that your shoe is returnable, be sure to try them on a smooth, clean surface!
*Thongs, Panties and Fishnets are NOT returnable or exchangeable. Please be sure to select the correct size and shade.
*Special custom shoes are NOT returnable, find our more about special custom shoes are here.
Once your return is approved you will receive a shipping label and once the tracking is updated that you dropped it off at USPS you will receive your refund or store credit for exchange.
If your return is not approved, not to worry, you can resell it on our Resale Site - https://burjushoes.treet.co/
FOR INTERNATIONAL CUSTOMERS, EXCEPT CANADA, in order to ensure the most efficient, hassle free way to facilitate your request please DO NOT ship anything without emailing us at email@example.com. Please provide your order number / order email, and let us know what you will be returning or exchanging. Once we hear from you, we will let you know what to do next.
FOR U.S. and CANADIAN CUSTOMERS, simply follow our fuss-free, no-questions asked 30 Day Returns process so you can return and/or exchange your existing pair for one that’s perfect for you. The timeline starts from when your order was placed, not from when it was delivered.
Starting an exchange or return has never been easier for you. Simply visit our Returns & Exchanges Portal through the link below:
Then, kindly follow the steps below:
1. Enter your order number (found on your invoice) and your zip code, then click “Start Your Return.” For orders placed thru our Social Media Channels, please email us (firstname.lastname@example.org) to get your order number (the Facebook, Tik Tok, Instagram order number may not work properly).
2. Select items for return
Your order will appear. Any items that are tagged as “non-returnable” or are past the return window are grayed out and can’t be selected.
3. Choose the reason for returning
4. Feel free to give us some more feedback!
Knowing exactly why something didn’t work for you is very important to us, so provide more detail if you wish!
5. Choose your reimbursement method:
- Cash Refund: Have the order refunded to their original form of payment. This will take 3-5 business days depending on your bank.
- Exchange via Store Credit: Receive a refund via an e-gift card/site credit, available after your items are returned.
For Refunds, a return shipping will be taken from the refund total - $10 per shipment.
For Exchange via Store Credit, the return shipping will be free (with a return label). If you decide to request a refund later on, a return shipping will be taken from the refund total - $10 per shipment.
6. Provide images of your return through either option:
- Complete return on your mobile device by scanning the QR code and taking pictures
- Upload pictures from your desktop. Please make sure to upload all required photos of your shoes:
***Incomplete photos will be automatically declined.
7. Upload your images
8. Review your return and submit
9. Hold tight while we process your return request! We will review your images, and send an email with next steps within 24-48 business hours (Mondays thru Fridays). If approved, you will receive your shipping label. If not approved, you will have the opportunity to re-list your item with our resale platform, Treet!
Emails will come from our returns partner, Frate, from email@example.com. Please ensure to check your junk if you don’t see something in your inbox within 48 hours!
****PLEASE DO NOT USE YOUR OWN SHIPPING LABEL. If you do not receive a response from us or didn't received your return label, please email firstname.lastname@example.org. Please note, email@example.com is a no reply email so if you have inquiries about your return or exchange, please email us. We will not refund the return shipping and we'll still charge it for refunds whether you use your own label or not.
FOR EXCHANGES, here is how you apply the Gift Certificate/Code.
1. Choose the item that you need and click "ADD TO CART"
2. At the next page, choose "VIEW OR EDIT YOUR CART", as shown in the photo below:
3. Then, input your Gift Certificate/Code to the designated space shown below:
4. If you have other coupon codes, please enter it at the "COUPON CODE". Only one Coupon Code and Gift Certificate/Code can be entered per transaction. Finally, click "PROCEED TO CHECKOUT".