"I'm very happy about the support. Saharra was very quick and friendly to me and I got a very good and quick service regarding my exchange of the shoes. I will recommend Burju to all my dancing friends. The shoes are very beautiful."
"Replied back with no delay and easy return."
"Very fast and convenient customer service and refund/exchange."
Does your Burju pair not fit the way you want it to?
Don’t worry for a minute, you can return it (within 30 days of shipping, UNWORN, with original packaging, undamaged and as long as they are not special custom shoes. Find out what special custom shoes are here)! So if you're still just trying them out for fit and comfort, be sure to wear them on a smooth, clean sheet of paper! Please note that if the item has been worn, or received with scuff or markings, there will be a restocking fee of 40%.
Thongs, Panties and Fishnets are NOT returnable or exchangeable. Please be sure to select the correct size and shade.
Please make sure to include your invoice and monitor your returned package, keep in mind processing takes 3 - 5 business days after receiving it. When following up on your returns, please ensure that your package is already received by checking its tracking updates. If you do not return with an invoice, it will take longer.
FOR INTERNATIONAL CUSTOMERS, in order to ensure the most efficient, hassle free way to facilitate your request please DO NOT ship anything without emailing us at email@example.com. Please provide your order number / order email, and let us know what you will be returning or exchanging. Once we hear from you, we will let you know what to do next.
FOR U.S. CUSTOMERS, simply follow our fuss-free, no-questions asked 30 Day Returns process so you can return and/or exchange your existing pair for one that’s perfect for you.
For returns, you'll need to pay for shipping them back to us, we do not provide return labels.
The Bound-to-Make-You Smile Burju 30 Day Return Process
If you have a Burju Account:
Once our friendly customer service team receives your package, we’ll automatically refund you for the returned items!
Done and dusted!
If you don't have an account, print your order confirmation showing the Order number and Shoe details. Then send it back to us.
Want to Exchange Your Burju Shoes?
Totally possible and just as easy! You have two options whether you have a Burju account or none!
With Burju Account:
1. If you can wait, follow the return procedure outlined above. Once we receive your returned items, we will apply a store credit with the same amount you paid for your shoes to your account so you can shop which shoes you like. If the value is higher, you only need to input your payment details and pay for the remaining amount. Be sure to log in to your account.
2. If you can't wait, place a new order. Then, follow the return procedure outlined above. When we receive your returned items, we will refund you(shipping is non refundable). Be sure to log in to your account.
No Burju Account:
1. If you can wait, print the order confirmation we sent you via email when you placed your order showing the Order number and Shoe details. Then send it and the shoes back to us. Once we receive your returned items, we will apply a store credit to your account so you can shop which shoes you like. If the value is higher, you only need to input your payment details and pay for the remaining amount. You can log in on our website using your email address with password burjushoes123
2. If you can't wait, place a new order. Then print the order confirmation we sent you via email when you placed your order showing the Order number and Shoe details. Then send it and the shoes back to us. When we receive your returned items, we will refund you of returned items. You can log in on our website using your email address with password burjushoes123
Please note that for special custom shoes, (special custom shoes are shoes that are not on the options provided on our website), we do not accept returns and exchanges- these are final sale. So before you order a special custom pair, make sure you know your exact size in that particular style you're eyeing and you've seen the colors that you want.
ADDRESS WHERE TO SEND THEM BACK:
477 Prospect Street
Methuen MA 01844-7511
Be sure to check the item you are sending so that no other items will be included. For safety reasons, when we receive your package, we only take the shoes, all other items are put in the garbage (recyclable waste) bin. We are not responsible for any lost or incorrectly sent non Burju products to our warehouse.
NOTE: Request will be cancelled if we do not receive your shoes in 30 days after filing. You may please contact us if you wish to proceed or if you have concerns.