First off we are so sorry that this has happened! We have 100% product guarantee on all of our products, and we will get you a new pair free of charge!
First, we need some information emailed to us at email@example.com:
1. A photo of the damaged item.
2. First and Last name on your order.
3. Specific product description.
-If shoe style heel height size and color
-Any other product, color and size.
4. A shipping address to send the new pair.
Also please note if this is an out of stock item it will take 6-8 for it to come back into stock!
Click here for our warranty and product replacement