"The shoes had defect but thanks for staying engaged and refunding the money."
Burju shoes are made to last and designed for perfection.
However, in the unfortunate event, that your Burju shoes are damaged, we’ve got your back... or rather your sole!
Our no-questions asked damaged product warranty gives you complete protection so depending on the extent of damage you can get a replacement, completely free!
Here’s how this works:
1. If the damage is minor...say a crystal goes missing or the suede starts to peel but you’d like to keep your shoes and get them fixed, we’ll give you a 50% off on a new item of equal value on your next purchase.
2. If you feel the damage is more than minor, then simply shoot us an email at firstname.lastname@example.org
- a photo of the damaged product,
- product description. If it’s a shoe, then do let us know the shoe style, heel style, heel height, sole, size and color. For any other product, simply tell us the color and size.
- order number, and your shipping address
We’ll replace your damaged item, FREE of charge.
Even if the product you bought is a part of sale stock/discontinued/out of stock, do go ahead and email us and we’ll be happy to help you in the best possible way!
At Burju, we’re about 0% pain and 100% comfort and our shoes AND our product warranty are testimony to that!