If the damage is minor, i.e., suede peeling, missing crystal, imperfection in appearance, and you would like to keep and fix your item, we would be happy to give 50% off a new item of equal value in your next purchase.
If you believe your damage is more than minor, we will replace your damaged item free of charge. Please email the following information to us at firstname.lastname@example.org:
1. A photo of the damaged item.
2. Specific product description. If shoe please provide the shoe style, heel style, heel height, sole, size and color. Any other product - please provide color and size.
3. Order Number
4. A shipping address to send the new item.
***Please let us know which option you want to choose at email@example.com.
***If this is a sale/discontinued/out of stock item, please email us. We will confirm with you once we have all the requested information.