First off we are so sorry that this has happened! We do stand by all our products 100%. Please read the following options and let us know how you would like to proceed.
If the damage is minor, i.e., suede peeling, missing crystal, imperfection in appearance, and you would like to keep and fix your item, we would be happy to give 50% off a new item of equal value in your next purchase.
If you believe your damage is more than minor, we will replace your exact damaged item free of charge.
Please let us know which option you want to choose at firstname.lastname@example.org.
If you choose Option 2 please email the following information to us at email@example.com:
1. A photo of the damaged item.
2. Specific product description. If shoe please provide the shoe style, heel style, heel height, sole, size and color. Any other product - please provide color and size.
3. Order Number
4. A shipping address to send the new item.
Also please note if this is an out of stock item it will take 6-8 for it to come back into stock! We will confirm with you once we have all the requested information.
Look forward to hearing back from you, and getting you a new pair of Burju’s!