We offer the option to customize your Burju Shoes to your liking. This is ideal for weddings, proms, special occasions, or if you just want something unique to stand out in the crowd.
Terms and Conditions for Custom Orders
There are NO returns or exchanges on custom ordered shoes so please be sure of your size, heel and color selections. See our sizing resources attached to make sure you are making the correct selections. Burju Shoes will not accept returns or exchanges on items custom ordered in the wrong size or heel height. If you are unsure about your size and heel choices we recommend you order from our stock if you want the option to return or exchange in case of wrong sizing.
What can you customize?
Heel - We offer a variety of heel options that you can custom order. See the heels and heights on the chart below.
Color - You can select a different color than what we offer for your Burju Shoes. Please check the products on our website to see all the different colors you can select. If you want a color that is not shown on our website you can email us to see if we have a specific color that you are looking for.
Material - In some cases you can request a different material. Not all styles work in all materials so this would need to be approved before we can actually confirm. Please email your request and we will let you know if it is possible.
When you are ready to order your custom shoes..
First, go to our website (burjushoes.com), find the closet description of the shoe you want with the heel height, heel style, sole, color, and size. Select that shoe, put it in your cart and then in the notes field in your cart, put a note that describes exactly what you need customized.
Additional points to remember in ordering your custom shoes:
1. If the shoes you chose are CLEARANCE/ON-SALE items, the price will be reverted to the shoes' original price, not the discounted price.
2. Please include on the note the style that you are pertaining to when you are choosing the color.
3. All custom orders take 3-5 weeks to get in, and they are non refundable or exchangeable. These items are final sale!
4. Please understand that if you order a custom shoe, with a regularly stocked item they will both be shipped at the same time ( when the custom shoe arrives ). There is absolutely no splitting order. If you need anything else shipped before the time frame for custom orders, we recommend ordering your custom items separately.
For more information on shipping timelines please visit this link:
To help you with SIZING, please read the article on this link: