Can I Return or Exchange Items in My Order?

We are happy to accept returns or exchanges of our products as long as...

-The item is unworn

-The item is NOT a custom item, custom shoes can NOT be returned or exchanged

-It has not been more than 30 days since we shipped your order

If you want to RETURN your item:

-Print and complete the attached Return / Exchange Form as a RETURN

-Make sure the item is back in it's original packaging - shoes in shoe bag please

-Pack items, and your completed Return / Exchange Form into a sturdy box and return to:

 Burju Shoes

55 Chase Street

3rd Floor

Methuen, MA 01844

 We process returns within 3 to 5 business days once we receive items.  Credits are posted 2 to 3 days once the request is processed.

If you want to EXCHANGE your item, you have 2 options:

1. If you want your EXCHANGE fast, then go to burjushoes.com, look for the item you want to order and order it.  Then follow the RETURN instructions above for the item you will be sending back to us.

2. If you can wait for your EXCHANGE item then:

-Print and complete the attached form as an EXCHANGE - Please be specific with your description of the item you want to exchange for.  For EXCHANGES, we will need to charge your credit card on file with us for the shipping amount of your exchanged item.  Be sure to initial the form where indicated for this charge.

-Make sure the item is back in it's original packaging, shoes in shoe bag please

-Pack items, the Return / Exchange Form into a sturdy box and return to:

Burju Shoes

55 Chase Street

3rd Floor

Methuen, MA 01844 

Burju Shoes and Island Touch Cancellation / Return / Exchange Policy

Costumes:

All costumes are custom made for each choreography and therefore CAN NOT be cancelled after 24 hours of ordering, returned or exchanged without a fee. 

-If you cancel your costume order within 24 hours of placing it you will not be charged a cancellation fee.

-If you cancel your order after 24 hours of placing it, you will get back 70% of the price for each costume you cancel.

-If you return a costume after you receive it, you will get back 70% of the price for each costume you return.

-If you need to exchange your costume, you will need to purchase a new costume and you will get back 70% of the price for the costume you return to us.

***PLEASE KEEP IN MIND THAT COSTUMES CAN NOT BE EXCHANGED OR REFUNDED UNTIL WE HAVE THE ORIGINAL COSTUME BACK.***

The best way to avoid having to return your costume is to be sure that you order the right size.

Team City TShirts:

Since your Team City Shirts are customized with your size and city, they CAN NOT be returned or exchanged or canceled after 24 hours of placing your order.

Feel the Music Apparel:

Exchanges are subject to availability and can not be exchanged until we receive the original item back in the condition it was shipped.

Returns are refunded within 2 to 3 business days of our receiving the item in the condition it was shipped.

Cancellations are accepted up until the time the item is shipped. 

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