Burju Shoes guarantees all of its shoes or boots for up to 12 months from date of purchase against defective workmanship and/or materials when used under normal conditions for the purpose intended.
For claims within the first 6 months, shoes or boots will either be repaired or replaced by the same exact style, heel, color and size as the original. If an new style, heel, color or size is requested there will be a cost of 50% of the retail price of the new item.
For claims made within the second 6 month period, a partial credit will be issued based upon the original purchase price and extent of wear toward the replacement pair of Burju Shoes. Credits will not be considered if shoes or boots have been subjected to excessive or unusual wear (cuts, burns, scratches, wear and tear in material), mistreatment or poor fitting if soiled. Credits will not be issued on shoes that customer is just not satisfied with unless their is some visible defect. We make every attempt to fit shoes properly and find the right type of footwear for each individual. However, you the customer must make the final determination as to how a shoe fits.