Can I return a merchandise to a local distributor?
- No, all items purchased on bursjushoes.com must be returned according to our returns and exchange process:
What is the usual turnaround time for returns?
- We process returns within 3 to 5 business days once we receive items. Credits are posted 2 to 3 business days once the request is processed.
Can I exchange an item for another size, style or color?
- Yes you can, please refer to this article:
What's the usual shipping method of returning an item for refund or exchange?
- You have the option which courier you want to use but we highly suggest using a traceable shipping service.
How do I return an item I received as a gift?
- Please gather the complete order details and refer to the procedure here: