Can I return a merchandise to a local distributor?
- The merchandise must be returned to where they were purchased. All items purchased on burjushoes.com must be returned according to our returns and exchange procedure:
What is the usual turnaround time for returns?
- We process returns within 3 to 5 business days once we receive items. Credits are posted 2 to 3 business days once the request is processed.
Can I exchange an item for another size, style or color?
- Yes you can, please follow the procedure on this article:
What's the usual shipping method of returning an item for refund or exchange?
- Within the US, USPS. For international returns, you can choose which courier you want to use but please use a traceable shipping service.
How do I return an item I received as a gift?
- Please gather the complete order details (Order Number, exact shoes or item description) and refer to the procedure here: