All costumes are custom made for each choreography and therefore CAN NOT be cancelled after 24 hours of ordering, returned or exchanged without a fee.
-If you cancel your costume order within 24 hours of placing it you will not be charged a cancellation fee.
-If you cancel your order after 24 hours of placing it, you will get back 70% of the price for each costume you cancel.
-If you return a costume after you receive it, you will get back 70% of the price for each costume you return.
-If you need to exchange your costume, you will need to purchase a new costume and you will get back 70% of the price for the costume you return to us.
***PLEASE KEEP IN MIND THAT COSTUMES CAN NOT BE EXCHANGED OR REFUNDED UNTIL WE HAVE THE ORIGINAL COSTUME BACK.***
The best way to avoid having to return your costume is to be sure that you order the right size.
Team City T-Shirts:
Since your Team City Shirts are customized with your size and city, they CAN NOT be returned or exchanged or canceled after 24 hours of placing your order.
Feel the Music Apparel:
Exchanges are subject to availability and can not be exchanged until we receive the original item back in the condition it was shipped.
Returns are refunded within 2 to 3 business days of our receiving the item in the condition it was shipped.
Cancellations are accepted up until the time the item is shipped.
1. Print and complete the Return/Exchange Form as a RETURN. Click the link at the bottom of this article to download the Return/Exchange Form.
2. Pack your Burju shoes or items to return, remember to include your completed Return / Exchange Form, into a sturdy box. You want to be sure that the item is back in its original packaging and yep, the shoes like being in the shoe bag so slide them in there!
3. Drop it off to the nearest post office / courier of choice. It would be best to send them with a tracking number.
We process returns within 3 to 5 business days once we receive items. Credits are posted 2 to 3 days once the request is processed.
ADDRESS WHERE TO SEND THEM BACK:
477 Prospect Street
Methuen MA 01844-7511
Here is the downloadable Return / Exchange Form: